CCMC Central 1.0.5

Heptagon Technologies Private Limited ❘ Freeware ❘
iOS

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The CCMC Central app serves as a comprehensive and user-friendly platform designed to facilitate citizen engagement and grievance redressal. It functions as a centralized service interface for residents of Coimbatore to address concerns across various municipal departments, including:
<ul>
<li>Water Resources Department</li>
<li>Streetlights Department</li>
<li>Sanitation Department</li>
<li>Drainage Department</li>
<li>Roads Department</li>
<li>Waste Management Department</li>
<li>Other departments under CCMC jurisdiction</li>
</ul>
Upon submitting a grievance, users are provided with features to:
<ul>
<li>Track the progress of their complaints in real time</li>
<li>Offer feedback regarding their overall experience and seek assistance if the resolution does not meet their expectations</li>
</ul>
The application includes several key features aimed at enhancing usability and transparency:
<ul>
<li>Mobile Number Authentication for secure access</li>
<li>Viewing a list of open and closed complaints</li>
<li>Automatic location detection for accurate grievance placement</li>
<li>Auto ward selection to streamline the complaint process</li>
<li>Real-time updates on the status of submitted grievances</li>
<li>A feedback mechanism allowing users to rate field officers and departmental services, thereby aiding continuous improvement of service delivery</li>
</ul>

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