CCMC Central 1.0.5

The CCMC Central app serves as a comprehensive and user-friendly platform designed to facilitate citizen engagement and grievance redressal. It functions as a centralized service interface for residents of Coimbatore to address concerns across various municipal departments, including:

• Water Resources Department
• Streetlights Department
• Sanitation Department
• Drainage Department
• Roads Department
• Waste Management Department
• Other departments under CCMC jurisdiction

Upon submitting a grievance, users are provided with features to:

• Track the progress of their complaints in real time
• Offer feedback regarding their overall experience and seek assistance if the resolution does not meet their expectations

The application includes several key features aimed at enhancing usability and transparency:

• Mobile Number Authentication for secure access
• Viewing a list of open and closed complaints
• Automatic location detection for accurate grievance placement
• Auto ward selection to streamline the complaint process
• Real-time updates on the status of submitted grievances
• A feedback mechanism allowing users to rate field officers and departmental services, thereby aiding continuous improvement of service delivery